The Secrets Of A Good Customer Service
If you are in the service industry, a good customer service can be your bread and butter. By having good customer service, you can generate more profit as it will promote company loyalty. It can create a win-win scenario for both the business and the clients. The clients can get a good experience and can get their money’s worth while the business specifically the employees, can have a share in the profits in the form of bonuses and raises. To have an excellent customer service, here are some secrets worth sharing.
1. Strive to build customer loyalty. Customer loyalty is the most important secret to achieve good customer service. It will be nice if you know your customers’ full names, contact numbers and other personal information. Some may see this as spying your customer but they are mistaken. This is simply a reminder of few important concerns that you might need sometime. If you show concern for what matters to your customers, you are just building their loyalty and you are acquiring customers for life.
2. Provide authentic customer service. Nowadays, service has been a cliché and just a traditional way of dealing with customers. If everyone’s doing it, it’s a high time that you personalize your service. Be creative; personally know your customers and identify their individual needs. Make certain that your offerings are valuable to your customers.
3. The old adage “customer is always right” is still applicable. If one customer approach you and complains, be serious on handling his concern. If the customer is angry and upset, calm him with soothing words first and show him how serious you are in correcting any problems.
Once the customer is satisfied by how you addressed his complain, thank him for conveying the problem to you. Keep in mind that advertisement will not be enough to repair a damage done by failing to address customer complaints. Silent complainers can also do great damages to your business. These are those who just walk out your shop without any complains but you’ll never see them again. They are openly criticizing your services to other people thus establishing a bad reputation for your business.
4. Be honest with the customers. Once your customer suspects that you are lying on them, he is an instant lost buyer. If a customer seeks for your advice about a product, openly tell them what they need to know. In the end, they will thank you for being so genuine with what you offer.
5. Go the extra mile. If you want a superb customer service, you should exert extra effort. You can send a birthday card or insert a thank you note on a customer’s package. You can send a congratulatory note when a client gets promoted or you can clip the article if you see their photo or names in print. There are various ways to bring your clients closer to you.
6. Pass it on to your staff. If you are handling other personnel, educate and train them about good customer service as well. There will be times when you can’t directly deal with your customers and your staff must be able to show them the excellent customer service they want.
Competitors are just eyeing to cater those unsatisfied customers of yours so better take care of your clients through a good customer service. It should not only be a lip service; authentic customer service is one which comes from the heart and achieved through visible actions.
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