Know More About Verizon Customer Service

Verizon is a company engaged in customer service. Its main office is located at 140 West Streest New York. It is a leader in providing broadband and wireless communication innovations to business, wholesale customers, government and the mass market. Verizon Wireless serves over than 67 million clients nationwide (primarily Europe and United States of America). It is a Dow 30 company with a workforce of about 232 thousand as of the first quarter of 2008. This article will give you more information about Verizon Communications Inc.

Verizon’s services include Verizon Telecom and Verizon Business. Verizon Telecom gives customers around the world the benefits of entertainment and information services and converged communications through the most advanced fiber optic network. Verizon Business on the other hand delivers seamless and innovative business solutions to customers worldwide.

Verizon also achieved numerous distinctions. A recent survey conducted by the Customer Respect Group revealed that Verizon website is ranked as the No. 1 among the websites of ten telecommunications providers. This is achieved by offering customers with gratifying set of web tools for executing their business with some other companies.

Verizon’s operations rooted from a long history of commitment to respect and integrity. The company has a Code of Conduct containing the corporation’s commitment to certain values and standards. The goal of the company is to be the best brand in communications through making and keeping their promises to their communities, employees, shareholders and customers.

Being a service business, Verizon has the ability to understand and answer the needs of the customers. Because it caters to different countries, different people with different languages are also being catered. Want to know how they do it? They have the Multilingual National Centers which are responsible for the service and sales to small businesses and consumers in their own languages such as Spanish, Mandarin, Cantonese, Russian, and Vietnamese. Because many tell they prefer talking to someone with the same dialect as theirs, Verizon created the center to have good customer relationship.

Another proof of Verizon’s good customer service is the provision of 2 centers for customers with disabilities. The centers provide services for customers with hearing, vision and motion impairments. Verizon centers are available nationwide. Their teams of employees having diversed background are really committed in meeting the needs of customers with disabilities.

According to the 2008 first quarter report, Verizon Communications Inc. continues to have strong operational results quantifiable through its sales. The company continues to lead the telecommunications industry in key metrics. Verizon’s Wireline business also has a strong sales growth in global strategic business and domestic FiOs services.

Verizon proves to be financially capable with regards to its earnings. The consolidated operating revenues last year amounted to 93.5 billion dollars. It has 57 cents in diluted EPS (earnings per share) for the first quarter of 2008 alone. This is an increase from last year’s 51 cents earnings per share.

The distinctions and financial returns are fruits of an excellent customer service being provided by the Verizon Company. But this cannot stop here. Customers are changing and evolving so the service industry must keep their pace. As Ivan Seidenberg, CEO and Chairman of Verizon states, the company continues to return value to its shareholders. They maintain their leadership in wireless industry through development initiative and introduction of enterprise services.